QuB app help.

How do I set up or change QuB Wi-Fi?

Owners and admins open Settings → Configure Wi-Fi. Choose the home, group, or window you want to update. Turn on Bluetooth, allow QuB Connect to use it, and stay near the windows while sending the network name and password.

Wait for Online for each window. Sending credentials does not confirm a working connection.

Follow the full QuB Wi-Fi setup and troubleshooting guide, including changing routers, missing networks, and offline windows.

Wi-Fi or Bluetooth: which should I use?

Wi-Fi connects the window to the internet for remote control and cloud automations. Bluetooth connects your nearby phone directly to the window. Wi-Fi setup also uses Bluetooth to send network details.

1. On Home, tap a window to expand it.
2. Tap its Wi-Fi/Bluetooth connection control and choose the connection you want.
3. For Bluetooth, stay nearby with Bluetooth enabled and permission allowed.

Nearby Bluetooth control requires previously verified access to the home. A Bluetooth connection does not mean the window is online for remote control.

Why is my window status unconfirmed?

An animation or countdown estimates progress. It does not prove that the window reached its position or locked. If you see Status unconfirmed, tap Retry status check. This checks the window without sending another movement command.

You can also use the refresh control beside Windows to reload the latest reported state. If confirmation still fails, check the connection and the physical window before relying on its position or lock state.

How do I open, close, or lock a window?

1. On Home, expand the window.
2. Drag the slider to the opening you want and release it. Wait for the device-confirmed position check.
3. Tap Lock to close and lock the window. If it is open, closing happens first.
4. Wait for Locked confirmation. Use Unlock when you want to unlock it.

If the app reports rain, an obstruction, or another refusal, follow that message. Do not treat a sent command as proof that the window moved.

How do I join a home or invite someone?

Joining: open the invitation from your owner or admin. Install QuB Connect if needed, then reopen the original invitation and follow the sign-in and join steps. Join the existing home instead of creating a duplicate.

Inviting: owners and admins open Settings → Users, tap +, choose the role, and share the invitation. If a link expired or was replaced, ask for a fresh invitation.

Missing setup controls? Wi-Fi, people, groups, and automation changes require owner or admin access. Ask the person managing your home to check your role.

How do I control several windows together?

Owners and admins tap + → Add Group on Home, name the group, and select its windows.

Expand Control All Windows for the selected home or group. Choose Quiet or Fast, then Together or One at a time. Use the group slider or Lock / Unlock, and check each window's reported result.

One at a time is a cloud-controlled sequence. Cancelling pending steps does not stop a window already moving.

How do I set a schedule or weather rule?

1. Open Automate. Under Schedules & rules, choose Home, Groups, or Windows, then select the target.
2. Tap +, then Time automation or Weather automation.
3. Choose the days and time or weather conditions, select the action, and review before tapping Create Automation.

For weather rules, set your city under Settings → Location. Keep participating windows online for cloud automations.

Where is Climate Sync?

Open Automate → Climate Sync → Manage. Review Introduction, Comfort targets, Limits, Opening, and Windows; then check Review and tap Save. Climate Sync uses outdoor weather and your preferences. It does not open a window known to be wet.

Where can I find more help?

Open Help → Tours in the app to replay guidance without moving windows. Use window options → History for recent recorded activity.

For first-time setup, read Getting started with QuB Connect. If your screen looks different, check for an app update; labels and available controls can vary by version and access role.

Still stuck? Email info@qubconnect.com with the window name, exact status message, phone type, and what you tried. Do not send your Wi-Fi password.